Terms and Conditions
The welfare of your Pet(s) is paramount to our business so we would ask you to take time to read the following Terms and Conditions. You will be requested to sign as read prior to boarding your pets with us.
We are fully licensed and inspected by Wealden district council but please do come and view before booking and talk to us about your requirements. You can call in Monday - Saturday between 9.00am and 12 noon (Sunday & Bank Holidays 10.00am and 12 noon).
Payment is made by card, cheque or cash when you bring your pet / pets in.
If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended.
The date entered on the ‘Boarding Agreement’ will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.
In busy periods such as; School Summer holidays, School Christmas & New Year holidays, School Easter holidays and School Half-Terms, customers may be required to pay a deposit.
Deposits will only be refundable in full if written cancellation is received in excess of one month prior to the commencement of boarding.
Deposits will not be refundable, but may be transferable to a future booking if cancellation is notified in writing less than of one month, but more than 15 days prior to the commencement of boarding. If 14 days or less notice is given prior to boarding, customers may lose their deposits completely.
If deposits are not received within 7 days of us receiving your booking; verbally, by email or in person, we reserve the right to cancel the booking and put the dates back in to general release.
Health and Behaviour
We reserve the right to refuse boarding to any pet that causes concern due to aggressive behaviour or ill health when arriving at the kennels and Cattery.
We will request your Vets details on acceptance so that we may contact them in case of your pet becoming ill during its stay.
If for any reason we cannot contact your vet we will ask our vet to treat your pet. All costs will be payable upon collection of your pet(s).
Vaccinations & Health
All dogs must be fully inoculated against Distemper, Hepatitis, Parvovirus, Para Influenza and Leptospirosis and must have had a booster injection within the previous twelve months.
Cats must be fully inoculated against Feline leukaemia, Feline infectious enteritis, Feline viral rhinotracheitis (Feline Herpes Virus) and Feline calicivirus, and must have had a booster injection with the previous twelve months.
The Animal Welfare (Licensing of activities involving Animals) (England) Regulations 2019 requires that a current vaccination certificate must accompany every boarder on the day of its arrival; any boarder without a vaccination certificate will be refused boarding.
Kennel Cough Vaccinations
All our dog guests must be covered by current Kennel Cough vaccinations, click here for Kennel cough information.
Everything your cat or dog requires for his/her stay at Linden Lodge is provided. If you want to bring toys, please do not bring anything precious or anything you would not want to lose. The kennels are cleaned out every day and toys are easily lost when the bedding is changed.
If you wish to bring some bedding or familiar items please do but only bring reasonable quantities – we can be overwhelmed on occasion. Any belongings you bring are at your own risk.
If any animal is not collected within 7 days after the original departure date, without having been contacted by the owner, Linden Lodge Kennels & Cattery reserves the right to assume ownership of the animal and sell or otherwise dispose of it at the boarding kennel owners discretion.
The owner will be responsible for any costs incurred in doing this.
Any unpaid fees will still be due and will be pursued.